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INSTAPAYTIENT / CUSTOMER STORIES / DENTAL
A better experience. A clearer next step.
OC Dental Center
From recommended care to a path to yes.
With Instapaytient, OC Dental Center made embedded financing part of the patient experience—supporting $68,152 in dental care purchased through Affirm.
Concept diagram of the platform’s role, not a product screenshot.
$68,152Affirm-financed purchase volume
28Financed purchases analyzed
$2,434Average financed order value
$170–$6,450Financed purchase range
The practice
Comprehensive dentistry. One ongoing patient relationship.
For more than 20 years, OC Dental Center has provided dental care to patients throughout Orange County. Led by Dr. Pooneh Sabo, the practice offers preventive, restorative, cosmetic, orthodontic, and emergency dentistry.
That breadth means patients can return to a team that understands their history and goals. It also means the practice regularly helps people consider care with very different levels of urgency and financial commitment.
PreventiveRestorativeCosmeticOrthodonticEmergency
PracticeOC Dental Center
LocationOrange County, CA
Clinical leadershipDr. Pooneh Sabo
Experience20+ years of care
Practice illustration; not a photograph of the location.
The affordability gap · conceptual
“Covered” can still leave a balance to solve.
Insurance contribution
Subject to the patient’s benefits and policy limits.
Patient responsibility
The amount still needing a practical payment approach.
↓
Instapaytient connects the next step.
Treatment context + payment options + a way to move forward.
Concept only. Blocks do not represent a measured insurance split at OC Dental Center.
The challenge
A treatment recommendation does not resolve the cost question.
Dental needs do not always arrive with time to plan. A routine visit can uncover restorative work; an emergency can demand a decision before a patient has had a chance to save.
Insurance adds another layer of friction. A procedure can be covered while deductibles, coinsurance, benefit maximums, or exclusions still leave a meaningful patient balance. Delta Dental explains how benefit limits work.
OC Dental Center wanted to give eligible patients greater flexibility when considering recommended care. The opportunity was to make the financial next step part of the experience, alongside the treatment conversation.
The experience patients already expect
Understanding the choice and acting on it should feel connected.
People are used to experiences that bring information, cost, and a next step together.
Choosing a stay
Think of Airbnb: explore the options, understand the price, and see how to take the next step.
Planning a trip
Think of Expedia: evaluate a larger decision through an experience that helps connect its parts.
Making a larger purchase
High-ticket shopping brings the product, cost, and available payment options into the same decision.
Dental care needs that same continuity—while treatment suitability and recommendations remain with the clinical team.
Consumer-experience analogies only; no affiliation with Airbnb or Expedia is implied.
The Instapaytient role
The platform connects the experience. Financing is one part of it.
OC Dental Center introduced Affirm through Instapaytient as an additional payment option within the patient journey.
InstapaytientTHE PATIENT EXPERIENCE LAYER
01Understand care
Connect the recommendation to the patient’s needs.
02See the cost
Make the financial commitment part of planning.
03Explore options
Consider eligible pay-over-time financing.
04Choose a next step
Review the offer and decide whether it fits.
05Move forward
Continue with the practice and its care process.
Embedded financing, through Affirm
Eligible patients can consider scheduled payments alongside recommended care. Availability, approval, and terms depend on the offer.
Affirm
Conceptual journey showing how the experience connects. Not a literal screen sequence or a claim that every feature shown was used in every purchase.
Inside the patient experience
Explore the treatment. See a way to move forward.
A real Instapaytient product screen brings treatment discovery, embedded prequalification, and payment visibility into one experience.
Actual Instapaytient UI · Dental product example
Screenshot supplied by Instapaytient. Instapaytient Dental is shown; this is not OC Dental Center’s interface.
1
Discovery starts with the treatment.
“Explore Treatments” puts the care itself first. Patients can see a visual treatment card, understand what is offered, and continue exploring while their interest is there.
2
Affordability is embedded.
The Affirm prequalification entry point sits alongside the treatment. It is part of the Instapaytient experience, so the patient can discover the option while considering care.
3
The next step is visible.
The product screen pairs a payment example with “See if you qualify.” Patients can see where to go next, rather than having to call the practice simply to learn whether a payment option exists.
Instapaytient connects treatment discovery and affordability. Affirm is the embedded financing component.
The payment example in this screenshot relates to that product screen and is subject to eligibility and applicable terms. It is not a universal offer, an OC Dental Center price, or part of the case-study transaction results. The screenshot is a static product example.
Observed results
28 financed purchases. A meaningful range of care.
$68,152 in purchase volume, with an average financed order value of $2,434.
Every square is one purchase.
Financing was used for both smaller purchases and larger treatment commitments.
4 purchases · $5,000 or more
12 purchases · $2,000 to below $5,000
12 purchases · below $2,000
Mutually exclusive bands, derived from the supplied totals.
16 purchases of $2,000 or more
More than half of the analyzed financed purchases.
4 purchases of $5,000 or more
These four are included in the 16 purchases above.
From $170 to $6,450
A payment option used across a broad range of purchase amounts.
Endpoints and average only; not an individual-purchase distribution.
View the results and how to read them
Metric
Reported result
Affirm purchases analyzed
28
Affirm-financed purchase volume
$68,152
Average financed order value
$2,434
Purchase range
$170–$6,450
Purchases of $2,000 or more
16 of 28 · 57.1%
Purchases of $5,000 or more
4 of 28 · 14.3%
Source: OC Dental Center case-study figures supplied to Instapaytient. This is a fixed analyzed sample, not a live total or an annualized result. Figures cover the Affirm component of the experience, not all practice revenue or all Instapaytient activity. Purchases are not necessarily unique patients. The sample does not establish an increase in treatment acceptance, incremental revenue, completed clinical treatment, or clinical outcomes.
Percentages are rounded to one decimal place. The $5,000-or-more group is a subset of the $2,000-or-more group. No before-and-after comparison or patient testimonial was supplied.
Why it matters
Give the decision somewhere to go.
For dentistry, the purpose is clear: help patients bridge the distance between understanding their care and deciding how to move forward.
01
A financial path alongside care
OC Dental Center gave eligible patients another way to consider recommended treatment, rather than asking them to evaluate only the full upfront cost.
02
Support for meaningful commitments
The 16 financed purchases of $2,000 or more show that patients used the option for larger commitments, as well as smaller purchases.
03
A platform with purpose in dentistry
Insurance gaps can leave patients with a recommendation they understand and a balance they cannot easily manage. Instapaytient is built to connect the experience around that next decision.
The goal: more patients able to say yes and move forward. Instapaytient makes the path part of the experience.
Build the path forward
Your patients need more than a recommendation. Help them take the next step.
See how Instapaytient can bring treatment understanding, affordability, and patient action into a more connected experience for your practice.
Financing availability, eligibility, approval, and terms vary. Patients should review their offer before accepting. Clinical recommendations remain with the treating provider.
Affirm lending partners.
